SHIPPING & RETURNS
We ship domestically across the U.S., Mexico and Canada. If you have any questions, please reach out to us at firstname.lastname@example.org.If you live in the U.S., standard (5-7 day delivery) shipping is free! You can confirm the status of your order at any time from within your Kinks N Crowns account page or from within the order link in your order confirmation email. The status of your order will update from unfulfilled to fulfilled once the order has shipped (please allow 24-48 hours). Once shipped, you’ll receive a confirmation email along with tracking so you’ll know when to expect your order.
Problems or questions with your order? Feel free to reach out to email@example.com as we’re always happy to help out!
We are not responsible for items lost in transit but we will do our best to help you track down any lost items. Please reach out to firstname.lastname@example.org and our customer service team is happy to help you find your package. Please make sure to double check your address at checkout as we are not responsible for any mistakes at checkout. We provide 24 - 48 hours for you to verify shipping details before the order is confirmed and shipped. If you notice that the order is going to the wrong address after it has shipped and is being shipped via FedEx, USPS or UPS. We recommend contacting the delivery provider for possible re-routing options. If all fails, please contact us so we may be able to assist.
Return & Exchange Policy
We accept returns and exchanges for all unworn, unwashed & originally packaged items within 30 days of purchase. Unless the items are listed as “FINAL SALE” at the time of purchase. Purchases are final sale and returns, exchanges and adjustments cannot be made on purchases. A credit can be issued towards future purchases. To return by mail, please start your return at email@example.com. All items should be returned with their original packaging. Visibly worn items may not be accepted for return/exchange. We will replace defective items within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days.